David W. Leonard - Resume
David W.Leonard
Business Operations Professional

Personable and diligent professional with 20+ years of experience in client relations, sales development, and business operations. Known for exceeding expectations, recovering $800K in collections in a single year, and driving growth from startup radio stations to Fortune 500 enterprises.

David W. Leonard

About Me

David Leonard
20+ Years Experience

Personable and diligent professional with 20 years of experience in supporting the day-to-day initiatives of major organizations. Goes above and beyond to meet and exceed customer expectations. Adept in supporting and implementing sales strategies to spur company growth.

Addresses and resolves pertinent issues in rapid fashion. Exhibits superior communication skills while coordinating with management and fellow associates. Thrives within fast-paced environments. From recovering $800K in business collections to managing 200+ bulk service accounts, David consistently delivers results.

Areas of Expertise

Client Relations
Sales Development
Technical Support
Project Management
Staff Management
Collections
Quality Assurance
Troubleshooting

Selected Highlights

$800K
Recovered approximately $800K in a one-year span while specializing in business collections.
200+
Managed a portfolio of over 200 bulk service cable customers as MDU Account Manager.
20+
Years of professional experience across telecommunications, logistics, finance, and media industries.
2x
Received "Employee of the Year" and "President's Award" honors at Harris Lanier Corporation for excellence in customer service and sales.

Career Track

2023 - Present
Alliance Credit Union
Risk Associate
  • Managed monthly delinquent files with calls, letters, text and email
  • Legal case and court filings
2020 - 2023
RBL Carriers
Account Logistics and Billing
  • Bill of lading, manifest, fleet routing
2001 - 2020
Cox Communications
Gainesville, FL
MDU Account Manager (2015-2020)
MDU Contract Administrator (2014-2015)
Field Auditor, Theft Investigator (2009-2014)
Collections Specialist II (2001-2009)
  • Managed a portfolio of over 200 bulk service cable customers
  • Project manager for new build bulk MDU accounts
  • Project manager for managed WIFI conversion at large student properties
  • Worked with county sheriff's office to reduce false alarm calls
  • Audited residential and business addresses by node; investigated cable theft
  • Monitored and reviewed collections vendors account activities
  • Represented the company at local, regional, and national trade shows
2000 - 2001
Florida Sports Talk Radio
Gainesville, FL
Local Sales Manager
  • Created marketing and sales strategies to increase client base
  • Mentored and guided top-performing sales staff
  • Wrote and recorded scripts for commercials
1991 - 2000
Harris Lanier Corporation
Tallahassee, FL
Sales Manager / Facilities Manager
  • Accountability for staff/sales development, inventory control, customer service
  • Promoted sales and leasing of digital high speed/mid-volume copiers
  • Headed the start-up of a Tallahassee branch
  • Received "Employee of the Year" and "President's Award"

Education & Training

Education

  • Lanier Education Center - Interaction Management Training
  • Lanier Education Center - Situational Leadership Training

Professional Training

  • Management Training
  • Florida Debt Collections Training
  • Excellence 101-103: Doing Business Right
  • High-Definition Service Training

Cox University

  • McAfee Product Overview
  • Telephony Regulatory Training
  • Digital Telephone Regulatory Affairs
  • Time & Labor / Security Awareness
  • CPNI Certification

Software Skills

Microsoft Word
Excel
PowerPoint
Outlook
Symitar
Branch Suite
Fiserv
ICOMS
MS Office Suite
David Leonard